Job Title: Reservations Specialist
Company Name: Premier Inn
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Date Posted: 27-07-2026
Job Reference/ID: 445075000040884239
Job Description / Role:
As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.
Key Responsibilities:
- Working within a team to answer all calls and emails following the brand standards
- Provide exceptional customer services and effectively and professionally manage all reservations for guests
- Book and manage reservations through the reservations system
- Qualify and generate Sales Leads for the sales team to acquire new clients
- Ensure that the system and booking documentation are accurate and up to date
- Configure rates in Opera PMS system
Experience Required: Minimum of one year experience in Reservation department of a branded hotel.
Education Qualifications: High School Diploma preferred.
Skills Required:
- Possess guest service skills and excellent communication skills
- Detailed & Customer service orientated
- Ability to work independently and as part of a team
- Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
- Able to type 25 words per minute
- Computer literacy in Windows, MS Office Suite, CRS systems
Languages: Advanced English
Employment / Job Type: Full Time
Benefits: Competitive salary package, accommodation, transportation, medical insurance (includes dental), air tickets, and work-life balance.
About the Company:
Budget and midscale hotel brand owned by United Kingdom leisure group Whitbread, and one of Britain’s largest hotel chains. In the Middle East it operates hotels concentrated in the UAE and Qatar, positioned near airports, business districts, exhibition venues, and entertainment destinations, with a consistent value oriented service model and in house restaurants.
Company Industry: Hotels and Lodging
Department / Functional Area: Reservations
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Premier Inn career website.
