Job Title: Lobby Ambassador
Company Name: Rotana
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Date Posted: 30-07-2026
Job Reference/ID: 5473146_en
Job Description / Role:
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times.
Key Responsibilities:
- Offer consistently professional, friendly, warm and engaging service
- Be available for Guests at all times as a point of contact
- Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
- Welcome guests upon arrival to the hotel main door and escort guests to check-in point
- Attend to guests on queue, greet guests on their way to breakfast and inquire about their satisfaction
- Bid farewell to departing guests at the hotel main door
- Use the Tablet Registration tool to register guests on queue
- Extend personal service and attention to Club Rotana, VIP Guests, and Rotana Rewards Guests
- Proactively meet arriving guests at the main entrance
- Seek out revenue opportunities such as taking restaurant reservations and sales leads
- Maintain up-to-date knowledge of the hotel and local services to respond to guest queries
- Promote special offers, promotions, and packages
Skills Required:
- Front Office operations
- Guest relationship management
- Ability to use Tablet Registration tools
- Sales and upselling skills
- Strong communication and interpersonal skills
Employment / Job Type: Full Time
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality
Department / Functional Area: Front Office
Closing Date: 28-09-2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Rotana career website.
