Job Title: Customer Solutions Manager, SSA
Company Name: Amazon
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Job Reference/ID: 10488325
Job Description / Role:
At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.
Key Responsibilities:
- Responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units.
- Act as the customer’s voice within AWS, ensuring needs are communicated to AWS leadership, product, and engineering teams.
- Coach customers on AWS services and support them in adopting the right solution.
- Deliver a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
Experience Required:
- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
Education Qualifications:
- Bachelor’s degree in science, technology, engineering, math, business or equivalent.
Skills Required:
- Program Management.
- Cloud transformation leadership.
- Business case development.
- Cross-functional team leadership.
- PMP, SCRUM/Agile, or SAFe certification (preferred).
- Cloud services implementation (migration and modernization projects).
Employment / Job Type: Full Time
About the Company:
Global technology and e commerce company spanning online retail, Amazon Web Services cloud computing, advertising, streaming, devices, and logistics. In the Middle East it runs marketplaces in the UAE, Saudi Arabia, and Egypt following the Souq acquisition, plus fulfilment centres, delivery stations, corporate offices, and AWS infrastructure regions serving enterprise and government customers.
Company Industry: IT Jobs
Department / Functional Area: Sales, Advertising, & Account Management
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Amazon career website.
