Job Title: Continuous Improvement Specialist – ACES TREX
Company Name: Amazon
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Job Reference/ID: 10488134
Job Description / Role:
The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.
As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.
Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Key Responsibilities:
- Onground support & firsthand contact for station management regarding process improvements and benchmarking
- Work on effective change processes and contribute to network standardization via best practice sharing
- Monitor logistics and delivery success through set in station and on road performance indicators
- Set up action plans and execute them to drive current performance to benchmark rates
- Act as a key driver for successful order execution to positively influence customer satisfaction
Experience Required: Experience driving projects to improve operations and support-related processes. Experience in problem solving and delivering results.
Skills Required:
- Knowledge of Lean methodologies
- Proficiency in the entire MS Office suite, especially Excel
Languages: English (Fluent)
Employment / Job Type: Full Time
Nationality: UAE National
About the Company:
Global technology and e commerce company spanning online retail, Amazon Web Services cloud computing, advertising, streaming, devices, and logistics. In the Middle East it runs marketplaces in the UAE, Saudi Arabia, and Egypt following the Souq acquisition, plus fulfilment centres, delivery stations, corporate offices, and AWS infrastructure regions serving enterprise and government customers.
Company Industry: Logistics & Supply Chain
Department / Functional Area: ACES TREX (Transportation Excellence)
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Amazon career website.
