Job Title: Front Desk Agent
Company Name: Rotana
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Date Posted: 30-07-2026
Job Reference/ID: JB5470419
Job Description / Role:
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. The position is based at Arabian Park Dubai, Edge by Rotana. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Key Responsibilities:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Experience Required:
- Previous experiences in the Front Office Department within a hotel
- Previous experiences with Opera are an advantage
Education Qualifications:
- Degree or Diploma in hospitality
Skills Required:
- Excellent written and verbal English communication skills
- Knowledge in an additional language
- Strong interpersonal and problem solving abilities
- Computer literate
- Customer driven and proactive personality
- Outgoing, charismatic and approachable character
- Ability to work under pressure in a fast paced environment
- Teamwork
- Adaptability
- Understanding the job
- Taking responsibility
- Recognizing differences
- Customer focus
Languages: English and one additional language
Employment / Job Type: Full Time
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality & Accomodation
Department / Functional Area: Front Office
Closing Date: 30-08-2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Rotana career website.
