Job Title: Receptionist
Company Name: Gems Education
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Date Posted: 27-07-2026
Job Reference/ID: JB5472426
Job Description / Role:
GEMS World Academy–Dubai (GWA) is a private, co-educational IB World School for PreK to Grade 12 students, established in 2008 as part of GEMS Education. Authorised to deliver the PYP, MYP, DP and CP programmes, GWA is also accredited by the Council of International Schools and the New England Association of Schools and Colleges (NEASC). Located in the heart of Dubai, we serve a diverse international community. Our ethos is rooted in the IB Learner Profile — encouraging intellectual curiosity, entrepreneurial spirit, and a strong sense of community.
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Key Responsibilities:
- Provide an accurate and full range of information (location, curriculum, admission procedure, etc.) to ensure the delivery of quality customer service.
- Respond to telephone calls and inquiries courteously and direct calls to appropriate school personnel.
- Relate courteously with visitors and provide the appropriate welcome to the school.
- Actively support the Admissions team by contacting inquiries and converting leads to enrolments via CRM.
- Cross-sell to other GEMS schools with open seats and conduct school tours.
- Assist in enrolment events as required.
- Maintain open lines of communication for concerns and feedback.
- Complete administration and secretarial tasks for the Front of House team.
- Ensure compliance with GEMS policies, procedures, and codes of conduct.
- Attend staff meetings and serve on committees as required.
Experience Required: Mid Career – Over 2 years experience
Education Qualifications:
- Bachelor’s degree is mandatory for this role
Skills Required:
- English Speaker with exceptional verbal and written communication skills
- Ability to multi-task and cope with peaks of demand
- Strong customer service and interpersonal skills
- Excellent organisational skills
- Must enjoy public contact and dealing with customers face to face
- Bi-lingual (preferred)
Languages: English (Required), Bi-lingual (Preferred)
Employment / Job Type: Full Time
About the Company:
Dubai headquartered private school operator and one of the world’s largest kindergarten to grade twelve providers. GEMS runs a wide network across the UAE and other markets, delivering British, American, Indian, and International Baccalaureate curricula at varied fee levels. It educates well over one hundred thousand students and employs thousands of teachers.
Company Industry: Education
Department / Functional Area: Administration / Front Office
Closing Date: 30-09-2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Gems Education career website.
