Job Title: Restaurant Hostess – Casea 101
Company Name: Kerzner International
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Job Reference/ID: 20429
Job Description / Role:
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing meaningful relationships with our guests and colleagues. As a Restaurant Hostess, you will be responsible for creating a warm and welcoming atmosphere while ensuring a seamless dining experience for every guest. You will oversee the reservation and seating flow, maintain excellent guest engagement, and ensure that service runs efficiently while adhering to our company’s core values. This role involves managing reservations, coordinating guest seating, supporting special events, and supervising the smooth day‑to‑day operations at the restaurant entrance.
Key Responsibilities:
- Greet and welcome guests warmly as they arrive at the restaurant.
- Manage reservations, walk‑ins, and waiting lists efficiently.
- Escort guests to their tables and present menus.
- Coordinate seating arrangements to optimize table turnover and service flow.
- Maintain an organized and updated reservations system.
- Communicate guest preferences and special requests to the service and kitchen teams.
- Answer telephone inquiries regarding reservations, menu details, and restaurant policies.
- Support the service team during peak hours as needed.
- Ensure the hostess stand, entrance area, and menus are always clean and presentable.
- Handle guest complaints or concerns professionally and promptly, escalating when necessary.
- Maintain excellent product knowledge of menu items, daily specials, and promotions.
- Assist in coordinating special events, group bookings, and VIP arrangements.
- Uphold company grooming standards and act as an ambassador for the restaurant’s brand.
- To assist with any other duties that are required by the member of the management team.
Experience Required:
- 1–2 years of experience in an upscale 5-star hotel or resort restaurant environment.
Skills Required:
- Strong knowledge of food & beverage service standards.
- Excellent personal presentation.
- Strong interpersonal skills and ability to build relationships with a high‑profile and diverse clientele.
- Dynamic team player.
- Commitment to delivering high-level guest service.
Languages: Excellent communication skills in English are required; proficiency in an additional language will be highly regarded.
Employment / Job Type: Full Time
About the Company:
Dubai headquartered developer and operator of luxury resorts, hotels, and residences. Its portfolio includes Atlantis The Palm and Atlantis The Royal, the ultra luxury One and Only Resorts collection, and the wellness focused SIRO brand. Kerzner is known for destination resorts combining accommodation with waterparks, marine attractions, celebrity chef restaurants, and entertainment venues.
Company Industry: Hospitality
Department / Functional Area: Food & Beverage
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Kerzner International career website.
