Job Title: Service Advisor
Company Name: Al-Futtaim
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Date Posted: 2 August 2026
Job Reference/ID: 178817
Vacancies: Multiple
Job Description / Role:
Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.
In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.
Key Responsibilities:
- Deliver an outstanding customer experience by guiding customers through their entire service journey
- Build long-term relationships to drive customer loyalty and retention
- Upsell products and services responsibly to achieve revenue targets
- Identify customer concerns and ensure vehicles are repaired right the first time
- Coordinate closely with workshop teams to ensure timely updates and on-time delivery
- Clearly explain repairs, maintenance requirements, costs, and value-added services to customers
- Handle customer concerns professionally to enhance satisfaction and customer loyalty
- Ensure full compliance with SOPs, systems, and data accuracy standards
- Contribute to departmental performance and customer satisfaction objectives
Experience Required:
- 3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role.
- Strong technical knowledge of passenger vehicles combined with customer service experience.
- Experience working in a dealership or automotive service environment.
Education Qualifications: Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
Skills Required:
- Strong customer service and relationship management skills
- Good technical understanding of passenger vehicles and automotive service processes
- Excellent communication and interpersonal skills
- Ability to manage multiple customers while maintaining service quality
- Commercial awareness with a focus on achieving targets
- Strong problem-solving and organizational skills
- Proficiency in MS Office (experience with dealer management systems is an advantage)
Languages: Fluency in English; basic Arabic is an advantage
Employment / Job Type: Full Time
About the Company:
One of the largest privately held UAE conglomerates, with roots in the 1930s and operations in automotive, retail, real estate, financial services, and health. It represents brands including Toyota, Lexus, Honda, IKEA, ACE, and Marks and Spencer, and develops destinations such as Dubai Festival City. The group employs tens of thousands regionally.
Company Industry: Automotive
Department / Functional Area: Global Aftersales
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Al-Futtaim career website.
