Job Title: Technical Support Engineer
Company Name: Al-Futtaim
Job Location: Riyadh, Saudi Arabia
Work Mode: On-site
Date Posted: 26-07-2026
Job Reference/ID: 177934
Job Description / Role:
The Technical Support Engineer serves as the dealership’s highest technical authority for complex diagnostic cases, warranty escalations, and OEM technical coordination.
The role supports Workshop Supervisors and Technicians in resolving advanced and repeat faults that require deeper analysis, while ensuring all diagnostic and repair activities meet OEM standards. Acting as the primary technical interface with the manufacturer, the Technical Support Engineer protects the dealership’s brand reputation through accurate reporting, effective recall execution, and strong technical governance.
In addition, the role plays a key part in developing workshop capability by coaching technicians, driving technical excellence, and supporting continuous improvement initiatives across aftersales operations.
Key Responsibilities:
- Lead diagnosis and resolution of complex, repeat, or high-priority technical cases escalated from the workshop.
- Apply structured diagnostic methodologies using advanced tools, OEM systems, and technical documentation.
- Identify root causes of faults and define corrective actions that eliminate repeat failures and comebacks.
- Document detailed case reports including diagnosis steps, root cause analysis, corrective actions, and lessons learned.
- Act as the primary technical contact between the dealership and OEM / Principal technical support teams.
- Manage recall campaigns, Special Service Campaigns (SSCs), and field actions.
- Prepare and submit Technical Reports, Product Quality Reports (PQRs), and warranty escalation cases.
- Support and coach Technicians and Electrical Technicians on complex repairs and diagnostic strategies.
- Lead initiatives to reduce repeat repairs, improve diagnostic accuracy, and enhance workshop efficiency.
Experience Required:
- Minimum 7–10 years of progressive experience within a franchised automotive dealership workshop.
- Proven track record of resolving complex technical issues and supporting advanced diagnostics.
- Experience working directly with OEM technical teams, warranty departments, or technical support functions.
- Strong exposure to EV, hybrid systems, ADAS, and modern vehicle electronics is essential.
Education Qualifications:
- Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related discipline.
- OEM Master Technician certification or equivalent advanced technical qualification is highly preferred.
Skills Required:
- Expert-level proficiency in OEM diagnostic platforms, scan tools, and oscilloscope-based diagnostic equipment.
- Deep understanding of vehicle systems including powertrain, chassis, body electronics, and high-voltage (HV) systems.
- Ability to perform detailed root cause analysis and produce structured technical reports.
- Strong working knowledge of DMS platforms, warranty systems, OEM portals, and technical reference tools.
- Proficiency in Microsoft Excel and PowerPoint.
Employment / Job Type: FULL_TIME
About the Company:
One of the largest privately held UAE conglomerates, with roots in the 1930s and operations in automotive, retail, real estate, financial services, and health. It represents brands including Toyota, Lexus, Honda, IKEA, ACE, and Marks and Spencer, and develops destinations such as Dubai Festival City. The group employs tens of thousands regionally.
Company Industry: Automotive
Department / Functional Area: Aftersales / Technical Support
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Al-Futtaim career website.
