Job Title: Team Leader
Company Name: Kerzner International
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Job Reference/ID: 20445
Job Description / Role:
SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way.
Key Responsibilities:
- Supervise and lead Front Desk Agents, setting performance standards and conducting regular on-job training.
- Monitor daily front office operations, ensuring adherence to SOPs and LQA standards.
- Maintain effective inter-departmental communication to ensure smooth service delivery.
- Manage guest registration processes, including check-ins, check-outs, and App utilization.
- Handle guest complaints, record issues in tracking systems, and ensure total guest recovery.
- Ensure compliance with cash handling, billing, and credit policies as well as security and safety procedures.
- Maintain high visibility in public areas to actively engage with guests and solicit feedback.
- Upsell and cross-sell services, facilities, and memberships to guests.
- Oversee room allocation accuracy and manage PM accounts to ensure timely invoicing.
Experience Required:
- Minimum of 2 years of experience in a five-star hotel environment.
- Previous experience in a supervisory role is considered a plus.
- Pre-opening experience is highly advantageous.
Skills Required:
- Proficiency in Opera PMS and MS Office (Excel).
- Strong leadership and team motivation abilities.
- Excellent verbal and written English communication skills.
- Capability to work under pressure and handle multiple tasks simultaneously.
- Deep understanding of hospitality grooming standards and guest service excellence.
Languages: English fluent; additional languages are an advantage.
Employment / Job Type: FULL_TIME
About the Company:
Dubai headquartered developer and operator of luxury resorts, hotels, and residences. Its portfolio includes Atlantis The Palm and Atlantis The Royal, the ultra luxury One and Only Resorts collection, and the wellness focused SIRO brand. Kerzner is known for destination resorts combining accommodation with waterparks, marine attractions, celebrity chef restaurants, and entertainment venues.
Company Industry: Hospitality
Department / Functional Area: Front Office
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Kerzner International career website.
