Job Title: Director of Operations
Company Name: Rotana
Job Location: Abu Dhabi, United Arab Emirates
Work Mode: On-site
Date Posted: 28-07-2026
Job Reference/ID: JB5472481
Job Description / Role:
We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.
This position is based at Park Rotana & Park Arjaan Abu Dhabi. As a Director of Operations, you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success.
Key Responsibilities:
- Oversee the entire operations of the hotel with particular focus on Front Office, Reservations, Security, Housekeeping, Laundry, F&B and Yield Management
- Represent the hotel management when interacting with guests and external stakeholders
- Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget and Goals Programme
- Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management
- Resolve customer complaints as appropriate
- Responsible for the training and development of the Rooms Division and F&B colleagues
- Manage the functions of all hotel personnel through supervision of hotel Department Heads
- Monitor present and future trends, practices and systems in the hotel industry
- Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition
- Ensure Emergency Procedures are practiced and enforced
- Monitor applicable laws and regulations, including Health & Safety
- Establish and maintain effective internal communications and meetings structures
- Establish and maintain effective employer relationships including open communications with all colleagues
- Monitor purchasing practices to ensure compliance with Rotana Policy and Procedures
- Ensure environmentally friendly practices are implemented
- Assist in selling the hotel through personal involvement with all potential markets
Experience Required: Min: 12 Max: 17 years of experience in the same role or with fundamental hotel operation background within a similar market segment.
Education Qualifications: Degree in hospitality management or a related field from an accredited college or university.
Skills Required:
- Computer literate
- Effective and outstanding communication skills, both verbal and written
- Understanding the Business
- Team Building
- Planning for Business
- Leading People
- Valuing Diversity
- Managing Operations
- Customer Focus
- Adaptability
- Influencing Outcomes
- Drive for Results
Employment / Job Type: Full Time
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality & Accomodation
Department / Functional Area: Administration
Closing Date: 28-09-2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Rotana career website.
