Job Title: Reservations Agent
Company Name: Rotana
Job Location: Riyadh, Saudi Arabia
Work Mode: On-site
Date Posted: 4 August 2026
Job Reference/ID: 5457724_en
Job Description / Role:
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
Key Responsibilities:
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
- Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills Required:
- Ability to deliver extraordinary levels of customer service
- Proficiency in computer-based reservation systems
- Product knowledge regarding hotel rates and facilities
- Strong communication and public relations skills
- Up-selling capability
Employment / Job Type: Full Time
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality
Department / Functional Area: Reservations / Revenue
Closing Date: 3 October 2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Rotana career website.
