Job Title: Front Desk Agent
Company Name: Rotana
Job Location: Dammam, Saudi Arabia
Work Mode: On-site
Date Posted: 4 August 2026
Job Reference/ID: 5453480_en
Job Description / Role:
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.
Key Responsibilities:
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills Required:
- Customer focused service
- Cashiering standards administration
- Operation of computerized Front Office systems
- Hotel and local services knowledge
Employment / Job Type: Full Time
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality
Department / Functional Area: Front Office
Closing Date: 3 October 2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Rotana career website.
