Job Title: Front Office Agent
Company Name: Kerzner International
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Job Reference/ID: 20443
Job Description / Role:
SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way.
Key Responsibilities:
- Maintain strong working relationships with all departments to ensure efficient operations.
- Provide immediate assistance to guests and handle complaints, disputes, and grievances.
- Interact with customers to obtain feedback on quality and satisfaction.
- Record guest issues in the tracking system and adhere to LQA standards.
- Perform check-in and check-out processes while ensuring accuracy in data collection.
- Manage room assignments, upselling programs, and credit control procedures.
- Maintain clear communication with housekeeping regarding occupancy and room status.
- Balance shift cash/credit card takings and prepare cashier reports.
- Ensure compliance with fire, hygiene, health, and safety regulations.
Experience Required:
- Minimum two years working in a luxury or boutique hotel in the Front Office department.
- Previous guest service and reservations experience preferred.
Skills Required:
- Proficiency in hospitality guest services.
- Excellent computer and typing skills (Microsoft Office and Opera).
- Strong listening and comprehension skills.
- Ability to analyze information and evaluate results for problem-solving.
Languages: Fluent in verbal and written English. Other languages are a plus.
Employment / Job Type: FULL_TIME
About the Company:
Dubai headquartered developer and operator of luxury resorts, hotels, and residences. Its portfolio includes Atlantis The Palm and Atlantis The Royal, the ultra luxury One and Only Resorts collection, and the wellness focused SIRO brand. Kerzner is known for destination resorts combining accommodation with waterparks, marine attractions, celebrity chef restaurants, and entertainment venues.
Company Industry: Hospitality
Department / Functional Area: Front Office
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Kerzner International career website.
