Job Title: Guest Service Agent
Company Name: Rotana
Job Location: Khobar, Saudi Arabia
Work Mode: On-site
Date Posted: 26-07-2026
Job Reference/ID: 5455913_en
Job Description / Role:
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.
Key Responsibilities:
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
- Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills Required:
- Front Office operations
- Customer service excellence
- Cash handling and financial accuracy
- Inter-departmental communication
- SOP compliance
Employment / Job Type: FULL_TIME
About the Company:
Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.
Company Industry: Hospitality
Department / Functional Area: Front Office
Closing Date: 24-09-2026
HOW TO APPLY:
Interested candidates may apply by submitting their resume/CV through the official Rotana career website.
